SHIPPING & RETURNS
RETURNS POLICY
1. Returns
Refunds/Exchanges:
We want to make you happy, so if you are unhappy with your purchase for any reason, please reach out to us immediately to discuss - Lis@jewelsunderthekilt.com.
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If you receive a defective item, please contact us at Lis@jewelsunderthekilt.com with details of the product and the defect.
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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement due to the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method.
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Shipping
To return the item you purchased, please mail it to:
Jewels Under The Kilt
6325 Fifth Line
Fergus, Ontario
Canada N1M 2W5
Refunds do not include any shipping and handling charges on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock when you place your order, we will notify you and refund you the total amount of your order using the original payment method.
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2. Delivery Location
Items on our website are only available for delivery to addresses in [•]. [We also accept orders from international customers shipping to addresses in [•] only.] Any shipments outside of [•] are not available at this time.
3. Delivery Time
An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business days mean Monday to Friday, except holidays.
Please note that we do not ship on [Saturdays or Sundays].
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you want to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
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Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at p: 519-362-1585.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at p: 519-362-1585.